Returns & exchanges
If items you have purchased do not meet your expectations, including items that are defective, damaged or not as described, you can request a refund or exchange within 14 days from the date of delivery by emailing our customer service: butterflygirlsstore@gmail.com
(a) return
To be eligible for a return, please confirm the following:
- The items to be returned remain unused, undamaged, unwashed and in the original packaging with the original label.
-You pay for the return. Items that do not meet the above criteria cannot be returned.
Customers have 14 days from the date of receipt to change their mind and return the items without giving a reason. Mewaii.com must issue a refund. You can request a return by contacting us at butterflygirlsstore@gmail.com. After receiving the return, you will receive a refund to the customer's account. The shipping costs will be billed to the customer at most once (including returns). Consumers will not be charged for restocking for returning the product.
(Please contact butterflygirlsstore@gmail.com for the closest return address in your area.)
(b) Refunds
We'll email you once we've processed your refund or exchange.
Refunds will be made within 3 working days of receiving your return. After verification, please check your account.
There may be a slight delay in your return request as we usually process it twice a week. If you have any questions, please contact butterflygirlsstore@gmail.com. We will answer you as soon as possible.
(c) cancellation
You can cancel your order before your item is shipped. Please contact us at butterflygirlsstore@gmail.com if you want to cancel your order.
